How to Always Get the Answers You’re Looking For

This morning, one of my clients couldn’t hold back his frustration as he told me about a process at his company. “I keep asking my manager, ‘Why do we manage the client file process this way?’” he explained. But the outcome is always the same: He never gets a good answer, and he leaves the conversation disappointed and exasperated.

19 Oct 2013, business.mega.mu