Every small business has faced a problem client
03 Jan 2013, business.mega.mu
Tons of start-ups fail by focusing on attracting new customers, rather than encouraging repeat sales from the customers they already have.
02 Jan 2013, business.mega.mu
Words alone are very powerful and they have a big influence what your employees and customers think. If you don’t set both of these groups’ expectations up front, your company will never be able to excel in customer service. Focus on these 10 keys:
30 Nov 2012, business.mega.mu
It’s common wisdom that you’re more likely to make a sale if you build rapport with a customer. Instead of focusing on the transaction, emphasize the connection by doing these three things:
27 Nov 2012, business.mega.mu