If your customer is angry at your company, you must do much more than just apologize.
13 Oct 2013, business.mega.mu
To truly help a customer you must first discover what's keeping that customer from being more successful.
31 Aug 2013, business.mega.mu
It's simply not true that "The Customer is Always Right." Sometimes they're dead wrong.
20 Aug 2013, business.mega.mu
Have you ever been in a situation where you are the buyer and the sales experience is uneasy, maybe even aggressive or confrontational? We all have.
16 Aug 2013, business.mega.mu
The way that you sell determines whether another business will buy from you.
08 Aug 2013, business.mega.mu
How do you measure engagement? I’m asked that question often, from both employee engagement skeptics looking to frame the effort as voodoo, and from true believers who know engagement when they see it, but still want to know how to quantify it.
22 Jul 2013, business.mega.mu
It's not rocket science: Check out what you can do to keep your customers by your side.
13 Jul 2013, business.mega.mu
Using data to predict your customers' moves is a tricky art and science--and it's not for the uninitiated.
01 Jan 2013, business.mega.mu