Call centres merge to ensure growth

Procontact, a company offering business process outsourcing (BPO) services has merged with Execom, another BPO. During the announcement of the merger, Thomas Buffard, director general of the company said a lot of effort is being undertaken so that the people recruited retain their jobs. For Buffard, a company can retain its employees by constantly listening [...]

05 May 2011, The Independent Daily