Hotel business Mauritius

Think Systematically About Customer Benefits

Working within a systematic framework can enable hoteliers to identify more and better benefits for customers.

26 Nov 2013,

Enhancing Customer Value Requires Innovation

The goal of the innovation effort is to find new and better ways of creating more value for guests.

22 Nov 2013,

Expedia Aims for Agility Atop Shifting Market

The online travel giant is placing a priority on innovative technology as the way consumers research and book travel continues to evolve.

04 Nov 2013,

Social Media Inspires Hotel Design

Social media is becoming a fundamental part of design in a new breed of hotels.

23 Oct 2013,

Fundamentals of Pricing: Price Management Before and Beyond Revenue Management

Given the automation, sophistication and globalization of the hotel and tourism industry, competitiveness levels have risen and, at it, Revenue Management (RM) has taken a key role in optimizing revenues, in reinforcing business performance and in defining who wins or loses.

22 Oct 2013,

Call vs. Click: Evolution Of Mobile Bookings

Hoteliers’ views differ on whether travelers will become more confident entering information on smartphones or will prefer speaking with an agent.

20 Oct 2013,

Africa Rewards Patient Hotel Investors

Africa is a viable place to develop, as long as investors have the local know-how and patience, said panelists at The Hotel Show in Dubai.

18 Oct 2013,

Total Hotel Revenue Management

Rooms revenue management (RM) has been around for the past 25 years, has been widely adopted and has led to rooms revenue increases of 3 – 5%. Rooms RM systems and practices have increased in sophistication over the years as hotel operators and consulting companies have sought to fine tune the way in which they maximize revenue.

18 Oct 2013,

Public Wi-Fi No Threat to Hotel Revenues—Yet

Free, public Wi-Fi networks are unlikely to penetrate hotels or the revenue streams their operators generate by charging for Internet access.

01 Oct 2013,

Reviews Play Critical Role in Defining Value

As many guests are first-time visitors to a given hotel, reviews help them preview and visualize their on-property experience, sources said.

12 Sep 2013,

Rebranding Via Design: More Than A Facelift

Rebranding through design gives hoteliers the opportunity to start fresh with a new look and revamped identity.

09 Sep 2013,

The Evolution Of Hotel Room Distribution

While the old-fashioned channels cannot be forgotten, revenue managers are shifting their focus to the channels that are growing the fastest, such as metasearch and mobile.

30 Aug 2013,

How To Bridge The Generation Gap With Owners

Do we look to youth or rely on experience? Ultimately, the truth—and the added value—is somewhere in the middle.

27 Aug 2013,

South Africa’s Tourism Market Holds Steady

After transitioning to a democracy in the 1990s, South Africa has become a tourism powerhouse, with one of the best infrastructures in the region.

24 Aug 2013,

How to optimize for Facebook Graph Search

Follow this simple checklist to make sure your hotel or brand stands out on the ever-evolving social media platform.

21 Aug 2013,

Hoteliers Seek Loyalty Among Millennials

Hotel and brand companies are pursuing intensely the next generation of travel consumers: millennials.

21 Aug 2013,

Excess Supply Hurting Hong Kong Hotels

An excess in supply has cooled performance in Hong Kong—a market at risk for overcapacity in the coming years, according to one report.

19 Aug 2013,

The History And Evolution of Hotel Loyalty

Hotel loyalty programs increasingly are focusing more on providing recognition and experiences to frequent guests than on strictly offering free roomnight rewards.

17 Aug 2013,

Mobile, Tablet Apps Could Change Industry

Mobile and tablet devices are ubiquitous, but brands could be missing out on new customers if they let other players dominate the space.

16 Aug 2013,

Roomservice More Than Revenue Generator

More hotels are forgoing roomservice for "grab-n-go" options, but the long-standing amenity is still important for some hotels and guests.

15 Aug 2013,